Privacy Policy

1. Who We Are

Yarep Store is an online healthcare, wellness, beauty, skincare, and personal care store serving customers across supported locations in the United Arab Emirates.

Website: https://yarep.com/

Email: [email protected]

Phone / WhatsApp: +971563014733

Location: 551 Freezone, Rashidiya 1, Ajman, United Arab Emirates

2. Information We Collect

We may collect information that you provide directly when using our website, placing an order, contacting us, subscribing to updates, or submitting a form.

• Name
• Phone number
• Email address
• Delivery address
• Billing details
• Order details and purchase history
• Messages or enquiries sent to our support team
• Payment status and transaction reference details
• Technical data such as IP address, browser type, device type, pages visited, and website usage activity

3. How We Use Your Information

We use your information to provide our services, process orders, improve customer support, and operate our website securely.

• To process, confirm, pack, ship, and deliver your orders.
• To contact you about order confirmation, delivery updates, payment issues, returns, or customer support.
• To respond to your questions, complaints, or support requests.
• To improve our website, product selection, customer experience, and delivery process.
• To detect fraud, prevent misuse, protect our website, and keep transactions secure.
• To send offers, updates, or marketing messages only where allowed and where you have not opted out.
• To comply with legal, accounting, tax, and regulatory obligations where applicable.

4. Payment Information

We do not intentionally store full card details on our website. Online payments, if available, are processed through secure third-party payment service providers.

Payment providers may process information required to approve, decline, refund, or verify a payment. Their handling of payment data is subject to their own privacy and security practices.

5. Delivery & Courier Partners

To deliver your order, we may share necessary delivery information with courier, logistics, or fulfilment partners. This may include your name, phone number, delivery address, order reference, and delivery instructions.

We only share information that is needed to complete delivery or resolve delivery-related issues.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve site performance, remember cart activity, understand visitor behavior, support analytics, and improve advertising performance.

• Essential cookies: Needed for cart, checkout, login, and website security.
• Analytics cookies: Help us understand website usage and improve the store.
• Marketing cookies: May help show relevant offers or measure advertising performance.

You can control or disable cookies through your browser settings, but some website functions may not work properly without essential cookies.

7. Marketing Communication

If you subscribe to updates or agree to receive marketing messages, we may contact you about offers, new arrivals, customer favourites, delivery updates, or store news.

You can opt out of marketing messages at any time by contacting us or using the unsubscribe option where available.

8. When We Share Information

We do not sell your personal data. We may share limited information only where needed to operate our business and provide our services.

• Courier and delivery partners
• Payment processors
• Website hosting and technical service providers
• Customer support and communication tools
• Analytics and advertising service providers
• Legal, regulatory, or government authorities where required by law

9. Data Security

We use reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, loss, or disclosure.

No website or online service can guarantee complete security. You should also protect your account details, avoid sharing payment information through unofficial channels, and only place orders through our official website.

10. Data Retention

We keep customer information only as long as needed for order processing, customer support, legal compliance, accounting, fraud prevention, business records, and website security.

When information is no longer needed, we may delete, anonymize, or securely store it according to our business and legal requirements.

11. Your Rights

You may contact us to request access, correction, update, or deletion of your personal information where applicable. Some information may need to be retained for legal, accounting, fraud prevention, or order record purposes.

To make a privacy request, contact us at [email protected].

12. Third-Party Links

Our website may include links to third-party websites, payment providers, courier tracking pages, or other services. We are not responsible for the privacy practices or content of third-party websites.

13. Children’s Privacy

Our website is intended for adult customers or customers using the website with the involvement of a parent or guardian. We do not knowingly collect personal information from children without appropriate consent.

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or business operations. The latest version will be posted on this page with the updated date.